远东旅行社欧洲旅游合同条款

欧洲旅游合同条款(Terms and Conditions


Please read through contract before you send out your booking form. Sending booking form indicates that you have accepted our contract.

 

a) Insurance Information

b) Booking Conditions

c) Tour Information


▲ Insurance Information

Travel insurance is an essential issue. You have to have the right cover for you trip. It is compulsory for all clients travelling on these tours to have holiday insurance against loss of money and luggage, medical expenses, cancellation charges in the event of illness prior to departure, etc.

Please note

1、Always check and understand what you are covered for in the policy.

2、The cheaper the price you pay – the less you are covered for.

3、There are different policies of cover for different prices quoted.

4、Travel Insurance can be tailored-made to your requirements.

5、Make sure you understand what your travel policy covers prior to purchase.


▲Booking Conditions (Your contract with Far East Travel Centre)

Please read carefully as it sets out the booking conditions for your holiday. The FETC Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday with us and together with the general information forms the basis of our contract with you.

Our Commitment to You:

1. PAYMENT AND CONFIRMATION

Once you have booked and paid your payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons travelling and a binding contract between us will come into existence when we send our Confirmation & Account to you. ‘you' and ‘yours' means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage).

2. INSURANCE

All participants on our tours must have adequate travel insurance. If you take the cover featured in clause (3), the premium should be sent with your full payment and it is non-refundable. If you choose to take out alternative insurance, you will be required to sign the indemnity section of the booking form.

3. PRICE POLICY

In this brochure prices are correct at the time of publication (Dec 2003). We reserve the right to change prices from time to time. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Prices are based on the rates of exchange and subject to variation if there is an increase due to government action, a change in exchange rate, or increase in transportation costs or fuel prices. Any increase will be notified to you at least 4 weeks before departure. Only amounts in excess on 2% will be surcharged. If the surcharge exceeds 10%, you will be entitled to cancel your holiday with a full refund except insurance premium.

4. AMENDMENTS – By us

If we have to make a major change to your holiday arrangement because we are forced to do so by circumstances usually beyond our control, we will inform you immediately and our objective will be to minimize your inconvenience. We will try to offer you alternative arrangements as close as possible to your original reservation. In the unlikely event that they are of inferior value we will refund the difference in holiday price and also provide you with compensation detailed below. You will then have a choice of (1.) Accepting the change of arrangement; (2.) Taking another available tour we offer at a similar price; (3.) Cancelling  your holiday with a full refund (without compensation).

Notice before departure

Compensation per person

More than 30 days

Nil

29 - 20 days

5.00

19 - 15 days

10.00

14 - 8 days

15.00

7 - 0 days

20.00

Clearly such compensation does not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, and closure of airports or similar events beyond our control. (This clause does not apply to one day tour

5. CANCELLATION – By us

The lowest tour prices printed are based on an economic number of people travelling together. Should this required minimum number of participants not be reached, we reserve the right to re-cost the price or to cancel any tour up to 4 weeks before departure, in which case we would make a prompt refund of all monies paid.

If we cancel your tour at any time as a result of circumstances beyond our control, as defined under Amendments, we will inform you without delay and will offer you the choice of an alternative holiday, if available, or a full refund of all monies paid. Should we cancel your tour within 4 weeks of departure for reasons other than those beyond our control, you will be entitled to a full refund of all monies paid plus compensation payable in accordance with the scale set out under Amendments. However, no compensation will be offered if you default in payment of the balance by the specified date.

6. DELAYS AND BREAKDOWN

We wish we could guarantee to you that there is never be any delay or breakdown, but unfortunately delays or breakdown still occur. If and when this happens we will be on hand to look after you. If any delay or breakdown happened we would try to provide refresh meal when it is possible. Alternatively, we will give you 10 per person compensation for the first 5 hours delay or breakdown and a further 10 for each subsequent 5 hours delay up to a maximum of 30 per person unless you have a travel insurance policy (other than the one we offer) which provides such delay protection cover-in this case you must claim on your own insurance.

7. COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier and where available our local agent or guide who will put things right. If you are not satisfied locally you must obtain written confirmation of the complaint raised and write to us within 28 days after your return, then we will deal with it promptly and fairly within the terms of conditions.

8. BROCHURE INFORMATION

All information contained in this brochure is based on information available at the time of publication. We reserve the right to change any brochure information before your booking is confirmed and the amended information will then form part of your contract with us. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

Your Commitment to Us:

9. FULL PAYMENT

You must pay full cost of your holiday at least 10 days before the departure date plus appropriate insurance premium if applicable. For insurance requirements see clause (12). Your payment and the issuing to you of a confirmation create a contract between us. Our booking conditions form the basis of your contract with us. You should read and ensure you understand these (raising any queries you may have with us) before asking us to confirm your booking.

10. AMENDMENTS – By you

(1)Multi days tour

Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 8 days before departure and we will do our best to implement your request subject to availability. You will be liable to pay an administration charge for various days range. However if the alteration is requested within 30 days before departure, it will be treated as a cancellation and you will be liable for the cancellation charges set out in clause (7).

Free change of group(You have a chance to change only, but if you change again you will be dealt with according to the normal change.

 Period before departure
 Change Charge
 More than 30 days
 Free for one time
 More than 15 days
 5% 
 14 - 8 days
 30% 
 7 days or less
 100%

(2)One day tour

A day tour groups do not change the date or a refund。



11. CANCELLATION – By you

You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the Booking Form and is communicated to us in writing. As this incurs administrative costs, we will apply cancellation charges (percentage of tour price) as shown:

(1)Multi days tour

 Period before departure
 Cancellation Charge
 More than 15 days
 10% 
 14 - 8 days
 40% 
 7 days or less
 100%

(2)One day tour

A day tour groups do not change the date or a refund。

12. YOUR INSURANCE

Adequate personal travel insurance is essential for your own protection. You must therefore take out for your whole party, either the holiday insurance we offer, or another policy giving at least as good cover before we will accept your booking. If you do not purchase our insurance at the time of booking, you need send us an letter to provide us with your alternative insurer. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. If you do not take out our insurance or provide us with details of your alternative policy within 14days of booking (or no less than 3 day before departure if booking within 14 days of departure), you will not have met with the terms and conditions of booking and we reserve the right to cancel your booking with cancellation charges as shown in paragraph clause (11) of those Booking Conditions.

13. YOUR RESPONSIBILITIES

a) You must ensure that you and the rest of your party have valid acceptable passports and any appropriate visas (see the Passport & Visa section)

b) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion or other person in authority, disruptive, dangerous or upsetting to other people or if you have caused or are likely to cause damage to property. We will not pay any refund or any costs incurred by you if we have to terminate your holiday due to your unacceptable behaviour. We will then have no further responsibility for you (including any return travel arrangements).

 

14. FORCE MAJEURE

We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

You can check the current position of any country by telephoning the Foreign and Commonwealth Offices Travel Advice Unit on 0845 850 2829 or by visiting https://www.gov.uk/foreign-travel-advice.


15. Behaviour

When you book a Holiday with Far East Travel Centre you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid directly at the time to the service supplier concerned. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.


16.LIABILITY

FETC Travel shall under no circumstances whatsoever be liable to the passenger or his/her co-traveller for: 

- Discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents.

- Personal injury, delay, sickness, accident, death, discomfort, increased expenses, consequential loss and/or damage on account of theft or injury howsoever caused.

- Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition “howsoever caused” includes wilful negligence on the part of any person.

- Expense caused due to personal injury, delay, sickness, accident, death, discomfort.

- Loss of baggage by Airline/Cruise line/Surface transportation. e) Airline not allowing tour participant board the aircraft for reasons beyond the control of FETC travel.

- Failure on the part of an Airline to accommodate tour participant(s) despite having confirmed tickets.

- Damage or loss caused due to reasons beyond the control of FETC Travel Ltd (including Force Majeure).

No liability on the part of FETC Travel in any way out of this contract in respect to your holiday, tour, excursion facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential loss or additional expense whatsoever.

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions, and bookings with FETC Travel are subject to a contract with the suppliers. These terms and conditions may limit or exclude their liability to you. Copies of the relevant parts of their terms and conditions are available from FETC Travel and the relevant suppliers. FETC Travel will endeavour to ensure that all elements of the itinerary advertised are fulfilled by our supplier however as we act as an intermediary for the third party supplier concerned we will not be liable in relation to the arrangement provided by that third party supplier/s or for the acts or omissions of the third party concerned.

You are responsible for checking-in for flights and presenting yourself for all pre-booked attractions whilst on holiday. FETC Travel cannot accept liability for clients missing flights as a result of late check-ins or arrivals and no credit notes or refunds will be given if you fail to take up any component of your tour.

You are responsible for joining our coach tours as per the pickup time given on your confirmation. FETC Travel cannot accept liability for clients missing any component of your tour. No credit notes or refunds will be given and we will not be liable for any costs incurred by the client who wishes to rejoin the tour.

 

17.SPECIAL NEEDS & SPECIAL REQUESTS

Where possible, we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee to be able to do so.

FETC Travel reserves the right to refuse a booking or service, based upon the appropriateness of the tour, for an individual passenger.

IMPORTANT: Please note that if you have a special need or a special request this must be given to us in writing(This does not imply the request will be granted or adhered to), and if we accept your booking, we still cannot guarantee to provide for your special need or your special request.

If you have a special request (e.g. Veg meals) on the flight please check and inform us when you book your holiday and we will pass this information onto our suppliers. Our note of request on your invoice confirms we have received it however does not guarantee that we or the relevant supplier can meet with your request. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.

We cannot endow the aid of a tour manager for walking, dining, getting on/off any transportation or for any other personal needs. It is indispensable that a qualified companion must accompany any traveler who needs such assistance at a cost borne by the traveler or companion. In the absence thereof, such traveler will be joining the tour on their own risk and consequence.

Step-free access to hotels, restaurants, coaches and attractions may not be present. If step-free access is paramount to the successful completion of your tour, it is strongly recommended that you consult our sales team before making a booking with FETC Travel to clarify the suitability of hotels, restaurants, coaches and attractions.


▲Tour Information

All about your booking process:

Our correct booking procedure = Filling booking form and sign your contract > Make payment > Documentation Preparation > Receipt of Documentation from FETC Travel > Apply for Visa> Final Confirmation > Departure.

All about your Accommodation and meal:

1. Basically hotels on your tour are 3 star hotels based on 2 adults sharing a standard room with facilities. Supplements may apply for any additional facilities. Three bedded rooms in other locations are usually twins with extra bed and space may, therefore, be reduced. The extra bed is usually a camp or folding bed.

Single supplement will be applied if those of you who are single travellers and want stay in a single room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.

2. Meals included in your tour are breakfast and maybe partially dinner. Breakfast may be Continental style or Buffet style. Continental Breakfast which is only included bread, milk, juice cereal, cheese and butter. Dinner (if any) could be Western food or Chinese food.

All about your touring holiday:

1. Hotels on your tour

It may be occasionally necessary to use alternative hotels to those shown on our hotel list. Such alternative hotels will be of an equivalent standard to those indicated and final details will be provided with your tickets. Hotels may sometimes be located outside the city centres in outlying areas but will still have access to the city for sightseeing.

2. Please bear in mind that our tour itineraries too may have to be changed for operational reasons, sometimes at short notice, or because of weather, road or traffic conditions, mechanical breakdowns, police activity etc.

3. Ferry Crossing

The tour is based on the short Channel ferry-crossing route, Dover-Calais. Details of your ferry crossing will be included in your travel documentation. However, we reserve the right to direct tours to alternative ports if necessary.

4. Escorted tours are accompanied by tour leader or local guides on the touring part of the itinerary, but not on days when there are no sightseeing tours included.

All about your cost:

1. Your holiday cost will be included tour fee, travel insurance, visa application fee (if any) and tip.

2. Child price (2 -12 years of age on day of departure) are available on certain tours. – see individual brochure pages for details. In our experience, younger children do not enjoy touring holidays and we, therefore, do not accept bookings for children under 2 years of age on coach tours. Please note that we cannot accept bookings from unaccompanied children under 16 years of age.

All about your passport & visa:

1. Your passport must valid for at least three months remaining.

2. If you want us to apply for the visa for you, you should 1) have a British Visa for over 6 months (not including 6 month) and still has at least one month remaining on the day of return from holiday; or 2) your British Visa valid for less than 6 month (including 6 months), your visa should be multiple entry, here comes two scenarios. If you are in UK you should apply visa in person with a confirmed return ticket. It takes about two months to complete the whole process. The better way is that you apply your Schegen visa when you are still in China.

3. If your British visa valid more than 6 months, then you do not need visa to Switzerland, otherwise you need apply Swiss Visa only when you are in China.

4. Document for visa:

The completed application form (two copies)

Two passport size photos

Passport with signature

Latest letter (one month old) from the employer or university

Latest bank statement showing a minimum of one thousand pounds balance

5. For those who with a dependant visa, you need provide an English notarisation of your marriage certification for your sponsor and birth certificate for your child.

6.Visa fee is non-refundable if visa application fails, although every effort will be made to ensure the success of visa application, yet in case of any possible visa failure FETC Travel shall not be held responsible in any way what so ever.

As travel regulations are constantly changing, we as a Tour Operator are unable to provide up-to-date information concerning such requirements, it is , therefore, our customers' own responsibility to ensure that you comply with all necessary Visa, Passport or other travel regulations. We can not accept any liability should your passport or visa requirements not be in order.

Licensing

Tours in this brochure are operated by FETC Travel Limited. A member of the Association of British Travel Agents (ABTA No. J3326). And bonded with major banks to protect customer holiday repatriation.

Booking Form

Please make sure you read through contract before you send out your booking form. Sending booking form indicates that you have accepted our contract.