远东旅行社欧洲旅游合同条款

欧洲旅游合同条款(Terms and Conditions


We are a member of the Association of British Travel Agents (ABTA), membership number (J3326). We bond with major banks to protect customer holiday repatriation and obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

 

When you book a holiday with us, we want you to be totally satisfied with the arrangements, so that you will come back to us in the future. To avoid misunderstandings you should be in no doubt as the commitments we have to you, in turn, the obligations that you have to us.

 

Please read through the terms and conditions before ticking (I have read and agreed company’s terms and conditions) as clicking on this indicates that you have carefully read and fully understand the terms and conditions that you will be bound by.

 

a) Insurance Information

b) Booking Conditions

c) Tour Information



▲ Insurance Information

 

Before you travelling with us, we strongly advise that you back up all your travel plans with reliable travel insurers such as InsureandGo and Post Office. These two are deemed as trusted insurers that provide effective covers when you need it most. Without covered by travel insurance, you may end up facing the extremely high expenses relating to cancellations and medical emergencies.

 

Please note that your insurance must cover medical expenses and cancellation charges in the event of illness prior to departure, etc. As our company shall have no liability for loss, theft or damage to baggage or personal effects.

 

Please note

1Always check and understand what you are covered for in the policy.

2The cheaper the price you pay – the less you are covered for.

3There are different policies of cover for different prices quoted.

4Travel Insurance can be tailored-made to your requirements.

5Make sure you understand what your travel policy covers prior to purchase.

 


▲Booking Conditions (Your contract with Far East Travel Centre)

 

Please read carefully as it sets out the booking conditions for your holiday. The FETC Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday with us and together with the general information forms the basis of our contract with you.

 

 

Our Commitment to You:

 

1. PAYMENT AND CONFIRMATION

Once you have booked and paid your payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons travelling and a binding contract between us will come into existence when we send our Confirmation & Account to you. ‘you' and ‘yours' means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage).

 

 

2. PRICE POLICY

Online prices will be changed due to limited promotion or during high season. Although we make every effort to ensure the accuracy of pricing, regrettably errors do occasionally occur. We reserve the right to change prices from time to time and to correct errors at any time prior to the price being confirmed at the time of booking. You must therefore contact us to ensure your chosen package holiday at the time of booking.

 

Prices are based on the rates of exchange and subject to variation if there is an increase due to government action, a change in exchange rate, or increase in transportation costs or fuel prices. Any increase will be notified to you at least 4 weeks before departure. Only amounts in excess on 2% will be surcharged. If the surcharge exceeds 10%, you will be entitled to cancel your holiday with a full refund except insurance premium.

 

3. AMENDMENTS – By us

If we have to make a major change to your holiday arrangement because we are forced to do so by circumstances usually beyond our control, we will inform you immediately and our objective will be to minimise your inconvenience. We will try to offer you alternative arrangements as close as possible to your original reservation. In the unlikely event that they are of inferior value we will refund the difference in holiday price and also provide you with compensation detailed below. You will then have a choice of (1.) Accepting the change of arrangement; (2.) Taking another available tour we offer at a similar price; (3.) Cancelling your holiday by receiving with a full refund (without compensation).

 

 

Notice before departure

Compensation per person

More than 30 days

Nil

29 - 20 days

5.00

19 - 15 days

10.00

14 - 8 days

15.00

7 - 0 days

20.00

 

Clearly such compensation does not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, and closure of airports or similar events beyond our control. This clause does not apply to one day tour

 

4. CANCELLATION – By us

The lowest tour prices printed are based on an economic number of people travelling together. Should this required minimum number of participants not be reached, we reserve the right to re-cost the price or to cancel any tour up to 4 weeks before departure, in which case we would make a prompt refund of all monies paid.

 

If we cancel your tour at any time as a result of circumstances beyond our control, as defined under Amendments, we will inform you without delay and will offer you the choice of an alternative holiday, if available, or a full refund of all monies paid. Should we cancel your tour within 4 weeks of departure for reasons other than those beyond our control, you will be entitled to a full refund of all monies paid plus compensation payable in accordance with the scale set out under Amendments. However, no compensation will be offered if you default in payment of the balance by the specified date.

 

5. DELAYS AND BREAKDOWN

We wish we could guarantee to you that there is never be any delay or breakdown, but unfortunately delays or breakdown still occur. If and when this happens we will be on hand to look after you. If any delay or breakdown happened we would try to provide refresh meal when it is possible. Alternatively, we will give you 10 per person compensation for the first 5 hours delay or breakdown and a further 10 for each subsequent 5 hours delay up to a maximum of 30 per person unless you have a travel insurance policy (other than the one we offer) which provides such delay protection cover-in this case you must claim on your own insurance.

 

6. COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier and where available our local agent or guide who will put things right. If you are not satisfied locally you must obtain written confirmation of the complaint raised and write to us within 28 days after your return, then we will deal with it promptly and fairly within the terms and conditions.

 

Your Commitment to Us:

7. FULL PAYMENT

In order to secure your chosen arrangements, we will need to take full payment from you at the time of booking. Your payment and the issuing to you of a confirmation create a contract between us. Our booking conditions form the basis of your contract with us. You should read and ensure you understand these (raising any queries you may have with us) before asking us to confirm your booking.

 

8. AMENDMENTS – By you

1Multi days tour

Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 30 days before departure and we will do our best to implement your request subject to availability. You will be liable to pay an administration charge for various days range. However if the alteration is requested within 48 days before departure, it will be treated as a cancellation and you will be liable for the cancellation charges.

 

Free change of group

(You have a chance to change once only, but if you change again you will be dealt with according to the normal change.

 

Period before departure

Change Charge

 More than 30 days

 Free for one time

 More than 15 days

 5% 

 14 - 8 days

 30% 

 7 days or less

 100%

 

2One day tour

A day tour groups do not change the date or a refund.

 

9. CANCELLATION – By you

You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the Booking Form and is communicated to us in writing. As this incurs administrative costs, we will apply cancellation charges (percentage of tour price) as shown:

1Multi days tour

 Period before departure

Cancellation Charge

 More than 15 days

 10% 

 14 - 8 days

 40% 

 7 days or less

 100%



2One day tour

A day tour groups do not change the date or a refund.

 

 

10. YOUR RESPONSIBILITIES

a) You must ensure that you and the rest of your party have valid acceptable passports and any appropriate visas (see the Passport & Visa section)

b) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion or other person in authority, disruptive, dangerous or upsetting to other people or if you have caused or are likely to cause damage to property. We will not pay any refund or any costs incurred by you if we have to terminate your holiday due to your unacceptable behaviour. We will then have no further responsibility for you (including any return travel arrangements).

 

11. FORCE MAJEURE

We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

You can check the current position of any country by telephoning the Foreign and Commonwealth Offices Travel Advice Unit on 0845 850 2829 or by visiting https://www.gov.uk/foreign-travel-advice.

 

12. Behaviour

When you book a Holiday with Far East Travel Centre you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid directly at the time to the service supplier concerned. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

 

 

▲Tour Information

 

All about your booking process:

Our correct booking procedure = Filling booking form and sign your contract > Make payment > Documentation Preparation > Receipt of Documentation from FETC Travel > Apply for Visa> Final Confirmation > Departure.

 

All about your Accommodation and meal:

 

1. FETC Travel carefully selects all hotels ensuring that a 3* category minimum is provided (please note that ratings are normally subject to local and national board), unless otherwise stated. Our tours are based on 2 adults sharing a standard room with facilities. Supplements may apply for any additional facilities. Due to favourable conditions in Europe, most of the hotels do not have air conditioners or fans. Therefore, we provide no guarantee regarding the availability of air-conditioning during your stays.

 

Rooming information

Upon your request, we will pass on your details of the room types that you have selected to the hoteliers. However, this may not always be possible for them to provide a room type exactly as booked.

 

Twin/Double Rooms: a ‘Twin’ room means a room with two single beds and a ‘Double’ room means a room with a double bed.

Triple rooms: Most hotels can accommodate a maximum of three persons in one room. Rooms occupying more than two people may consist of any combination of double or twin with a camp or folding bed, which can be small spaces. Please note that we cannot make guarantee for the availability of triple/family room, one of your parties might need to share a twin room with another guest who is the same gender if you choose to book our tours.

 

Single supplement will be applied if those of you who are single travellers and request to stay in a single room, however request may not always be satisfied due to the room availability. These single rooms are often smaller and sometimes less well appointed. Alternatively, we can accommodate you in a shared room with another single passenger; the overall cost will usually be lesser than when a single person occupies a double room.

 

 

All about your touring holiday:

 

1. Hotels on your tour

It may be occasionally necessary to use alternative hotels to those shown on our hotel list. Such alternative hotels will be of an equivalent standard to those indicated and final details will be provided with your tickets. Hotels may sometimes be located outside the city centres in outlying areas but will still have access to the city for sightseeing.

2. Please bear in mind that our tour itineraries may also be changed for operational reasons, sometimes at short notice, or because of weather, road or traffic conditions, mechanical breakdowns, police activity etc.

3. Breakfast is included in your tour. This can be Continental style or Buffet style. Continental Breakfast includes bread, milk, juice cereal, cheese and butter.

 

 

4. Coach information

All coaches are strictly no smoking which includes tobacco and electronic cigarettes.

All of our coaches feature AC and toilet facilities; however we do not recommend the use of on-board toilet as they can become very unpleasant therefore only reserved for ‘emergencies’ only. Alternatively, we do make plenty of comfort stops throughout the journey, so please be patient for the next stop. If needs be, please approach our tour guide who will have a conversation with the driver.

 

Every passenger must wear a seat belt in coaches. For the comfort of you and our other passengers, we do not permit an infant to travel on the lap of a single traveller. There must be a seat per infant or child accompanied by an adult. Please note that a toddler seat or a child seat is not available upon request because it is not practical for them to carry a range of different child seats on vehicles. However, we allow parents to bring their own child seat for a use on tours.

 

Important: Do not leave belongings unattended on the coach. FETC Travel Ltd is not responsible for any items left on the racks or seats.

 

5. Ferry Crossing

The tour is based on the short Channel ferry-crossing route, Dover-Calais. Details of your ferry crossing will be included in your travel documentation. However, we reserve the right to direct tours to alternative ports if necessary.

 

6. Escorted tours are accompanied by tour leader or local guides on the touring part of the itinerary, but not on days when there are no sightseeing tours included.

 

All about your cost:

1. Your holiday cost includes tour fee, visa application fee (if any) and tip.

 

2. Child price (2 -12 years of age on day of departure) is available on certain tours. In our experience, younger children do not enjoy touring holidays and we, therefore, do not accept bookings for children under 2 years of age on coach tours. Please note that we cannot accept bookings from unaccompanied children under 16 years of age.

 

All about your passport & visa:

 

1. Your passport must valid for at least three months remaining.

2. If you want us to apply for the visa for you, you should 1) have a British Visa for over 6 months (not including 6 months) and still has at least three months remaining on the day of return from holiday. It takes about two months to complete the whole process. The better way is that you apply your Schegen visa when you are still in China.

3. However, if you would like to use our visa service, we are happy to apply for you if you are a student or UK resident with a Chinese passport.

 

Requirements for Visa apply:

 

Document for visa:

1.    The completed application form (two copies)

2.    Two passport size photos (photos cannot be repeated with passport’s photo or the residence permit, must be recently made passport photos)

3.    Visa application form must be filled out with black pen and cannot be corrected by correction fluid or rollers.

4.    Copies need to be provided including the front page of the passport and the last page with signature as well as the front and the back coped of UK residence permit card.

5.    Latest letter (one month old) from the employer or university

6.    Latest bank statement showing a minimum of one thousand pounds balance

7.    For those who with a dependant visa, you need to provide an English notarisation of your marriage certification for your sponsor and birth certificate for your child.

8.    We will provide you with proof of booked accommodations and itinerary which you do not have to provide these, but please ensure that you have these copies from us as well.

9.    Proof of a travel insurance needs to have coverage over the Schengen areas

 

Please note that the Visa fee is non-refundable. If visa application fails, although every effort will be made to ensure the success of visa application, yet in case of any possible visa rejection, FETC Travel shall not be held responsible in any way what so ever.

 

As the additional of visa application criteria for a French visa might apply, we as a Tour Operator are unable to provide up-to-date information concerning such requirements, it is, therefore, our customers' own responsibility to ensure that you comply with all necessary Visa, Passport or other travel regulations. We can not accept any liability should your passport or visa requirements not be in order.

 

 

13. Lost property & Thefts

 

FETC Travel will take no responsibility for any damage or loss caused by you or any of your party whilst on tour. Please note that you have to take a full responsibility for looking after your own belongings.

Anything found on our coaches is sent to our head office in Milton Keynes and items left at a property will be returned only upon request. Please contact us so we can contact the suppliers for you. It is difficult to retrieve lost property, particularly from the overseas tours, therefore this incurs administrative costs will apply.

 

If items are returned to FETC Travel, we will contact you to retrieve or by post. We can also arrange to post or courier out your lost items to you, upon receiving the payment of the postage fee from you. To help returning the lost items, we will not be held any responsibility for any damage sustained during the transit. In this case, you should always contact your insurance company as we will not make any compensation or refund.

 

If any of your personal belongings are stolen whilst on holiday, please inform our tour guide immediately; it is strongly recommended that you obtain a written report from a local representative or the nearest police personnel, to help with any insurance claim upon your return. Please ensure that you are fully aware with the terms and conditions found in your policy booklet before travelling.

 

14. Special needs or special requests

 

You may wish to make a special request such as special accommodation types and dietary arrangements on your booking. We will do our best to pass these on to the hoteliers for you. Please note that these are subject to availability and are not always guaranteed. We strongly recommend you to telephone us in advance, so we can check with our suppliers according to your requirements.