远东旅行社英国旅游合同条款


英国旅游合同条款(Terms and Conditions)

Please read through contract before you send out your booking form. Sending booking form indicates that you have accepted our contract.


a) Insurance Information
b) Booking Conditions
c) Tour Information

▲ Insurance Information
Travel insurance is an essential issue. You have to have the right cover for you trip. It is compulsory for all clients travelling on these tours to have holiday insurance against loss of money and luggage, medical expenses, cancellation charges in the event of illness prior to departure, etc.
Please note

1、Always check and understand what you are covered for in the policy.
2、The cheaper the price you pay – the less you are covered for.
3、There are different policies of cover for different prices quoted.
4、Travel Insurance can be tailored-made to your requirements.
5、Make sure you understand what your travel policy covers prior to purchase.


▲Booking Conditions (Your contract with Far East Travel Centre)
Please read carefully as it sets out the booking conditions for your holiday. The FETC Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday with us and together with the general information forms the basis of our contract with you.

Our Commitment to   You:

1. PAYMENT AND   CONFIRMATION

Once you have booked and paid your   payment as applicable, we will reserve your holiday on the basis of these terms   and conditions. Your booking will be taken as confirmed in respect of all   persons traveling and a binding contract between us will come into existence   when we send our Confirmation & Account to you. ‘you' and ‘yours' means all persons (or any of them) named on   the booking (including anyone who is added or substituted at a later   stage).


2. INSURANCE

All participants on our tours must   have adequate travel insurance. If you take the cover featured in clause (3),   the premium should be sent with your full payment and it is non-refundable. If   you choose to take out alternative insurance, you will be required to sign the   indemnity section of the booking form.


3. PRICE   POLICY

In this brochure prices are correct   at the time of publication (Dec 2003). We reserve the right to change prices   from time to time. We reserve the right to correct errors at any time prior to   the price being confirmed at the time of booking. Prices are based on the rates   of exchange and subject to variation if there is an increase due to government   action, a change in exchange rate, or increase in transportation costs or fuel   prices. Any increase will be notified to you at least 4 weeks before departure.   Only amounts in excess on 2% will be surcharged. If the surcharge exceeds 10%,   you will be entitled to cancel your holiday with a full refund except insurance   premium.


4. AMENDMENTS – By us

If we have to make a major change to   your holiday arrangement because we are forced to do so by circumstances usually   beyond our control, we will inform you immediately and our objective will be to   minimize your inconvenience. We will try to offer you alternative arrangements   as close as possible to your original reservation. In the unlikely event that   they are of inferior value we will refund the difference in holiday price and   also provide you with compensation detailed below. You will then have a choice   of (1.) Accepting the change of arrangement; (2.) Taking another available tour   we offer at a similar price; (3.) Canceling your holiday with   a full refund (without compensation).

Notice before   departure

Compensation per   person

More than 30   days

Nil

29 - 20   days

5.00

19 - 15   days

10.00

14 - 8   days

15.00

7 - 0   days

20.00

Clearly such compensation does not   apply to changes caused by reason of civil strife, riots, war, threat of war,   natural disaster, industrial action, technical problems   affecting transport, terrorist activity, and closure of airports or similar   events beyond our control.(This clause does not apply to one day tour


5. CANCELLATION – By us

The lowest tour prices printed are   based on an economic number of people travelling   together. Should this required minimum number of participants not be reached, we   reserve the right to re-cost the price or to cancel any tour up to 7  days before departure, in which case we would make a prompt refund of all monies   paid.

If we cancel your tour at any time   as a result of circumstances beyond our control, as defined under Amendments, we   will inform you without delay and will offer you the choice of an alternative   holiday, if available, or a full refund of all monies paid. Should we cancel   your tour within 7 days of departure for reasons other than those beyond our   control, you will be entitled to a full refund of all monies paid plus   compensation payable in accordance with the scale set out under Amendments.   However, no compensation will be offered if you default in payment of the   balance by the specified date.


6. DELAYS AND   BREAKDOWN

We wish we could guarantee to you   that there is never be any delay or breakdown, but unfortunately delays or   breakdown still occur. If and when this happens we will be on hand to look after   you. If any delay or breakdown happened we would try to provide refresh meal   when it is possible. Alternatively, we will give you10 per person compensation   for the first 5 hours delay or breakdown and a further 10 for each subsequent 5   hours delay up to a maximum of 30 per person unless you have a travel insurance   policy (other than the one we offer) which provides such delay protection   cover-in this case you must claim on your own insurance.


7. COMPLAINTS

If you have a problem during your   holiday, it is a legal requirement that you inform the relevant supplier and   where available our local agent or guide who will put things right. If you are   not satisfied locally you must obtain written confirmation of the complaint   raised and write to us within 28 days after your return, then we will deal with   it promptly and fairly within the terms of conditions.


8. BROCHURE   INFORMATION

All information contained in this   brochure is based on information available at the time of publication. We   reserve the right to change any brochure information before your booking is   confirmed and the amended information will then form part of your contract with   us. You must ensure you check all details of your chosen holiday (including the   price) with us at the time of booking.


Your Commitment to   Us:

9. FULL   PAYMENT

You must pay full cost of your   holiday at the time of booking plus appropriate insurance premium if applicable.   For insurance requirements see clause (12). Your payment and the issuing to you   of a confirmation create a contract between us. Our booking conditions form the   basis of your contract with us. You should read and ensure you understand these   (raising any queries you may have with us) before asking us to confirm your   booking.


10. AMENDMENTS – By you

(1)Multi days tour

Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 8 days before departure and   we will do our best to implement your request subject to availability. You will be liable to pay an administration charge of 25 per person per alteration. 

Free change of group (You have a chance to change only, but if you change again you will be dealt with according to the normal change.

 Period before departure
 Change Charge
 More than 30 days
 Free for one time
 More than 8 days
 £25
 7 days or less
 100%

(2)One day tour

Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 6 days before departure and we will do our best to implement your request subject to availability. You will be liable to pay an administration charge for various days range. 

 Period before departure
 Change Charge
 More than 6 days
 Free of charge
 5 - 4 days
 50%
 More than 3 days
 100%


11. CANCELLATION – By you

You, or any member of your party,   may cancel your holiday at any time providing that the cancellation is made by   the person signing the Booking Form and is communicated to us in writing. As this incurs administrative costs, we will apply cancellation charges (percentage of tour price) as shown:

(1)Multi days tour

 Period before departure
 Cancellation Charge
 More than 8 days
  £25
 7 - 4 days  50
 3 days or less
  100%
(2)One day tour

 Period before departure
 Cancellation Charge
 More than 6 days
 Free of charge
 5 - 4 days
 50%
 3 days or less
 100%

However, if you cancel you holiday   31 days before departure due to Visa problem, you need provide your visa refuse   letter to us, 25 will be retained as administrative fee and the rest of your   payment will be refunded to you.

Note: Our travel insurance includes   cover, under certain circumstances, against loss of cancellation fees and the   premiums are not refundable.


12. YOUR   INSURANCE


Adequate personal travel insurance   is essential for your own protection. You must therefore take out for your whole   party, either the holiday insurance we offer (details on Holiday Insurance   section) or another policy giving at least as good cover before we will accept   your booking. If you do not purchase our insurance at the time of booking, you   need send us an letter to provide us with your   alternative insurer. It is your responsibility to ensure that the insurance   cover you purchase is adequate for the particular needs of you and your party.   If you do not take out our insurance or provide us with details of your   alternative policy within 14days of booking (or no less than 3 day before   departure if booking within 14 days of departure), you will not have met with   the terms and conditions of booking and we reserve the right to cancel your   booking with cancellation charges as shown in paragraph clause (11) of those   Booking Conditions.


13. YOUR   RESPONSIBILITIES


a) You must ensure that you and the   rest of your party have valid acceptable passports and any appropriate visas   (see the Passport & Visa section)

b) You must be responsible for the   behaviour of yourself and your party. We can refuse to   accept you as a customer or refuse to continue dealing with you by terminating   your holiday arrangements if your behaviour is or is   likely to be, in our reasonable opinion or other person in authority,   disruptive, dangerous or upsetting to other people or if you have caused or are   likely to cause damage to property. We will not pay any refund or any costs   incurred by you if we have to terminate your holiday due to your unacceptable   behaviour. We will then have no further responsibility   for you (including any return travel arrangements).


14. YOUR   COMPLAINT


We do our best to give you an   enjoyable, trouble-free tour, but occasionally even the best laid plans can go   wrong. If you have a problem or complaint you must tell us so that it can be   sorted out on the spot. If your complaint cannot be resolved there and then, you   must write to us with full details within 28 days of your return from your tour.   As it is difficult and sometimes impossible to properly investigate a complaint   if we are not told about it reasonably quickly, any compensation could be reduced or even lost altogether if you do not follow the   complaints procedure set out in this clause.


15.LIABILITY

FETC Travel shall under no circumstances whatsoever be liable to the passenger or his/her co-traveller for: 

- Discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents.

- Personal injury, delay, sickness, accident, death, discomfort, increased expenses, consequential loss and/or damage on account of theft or injury howsoever caused.

- Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition “howsoever caused” includes wilful negligence on the part of any person.

- Expense caused due to personal injury, delay, sickness, accident, death, discomfort.

- Loss of baggage by Airline/Cruise line/Surface transportation. e) Airline not allowing tour participant board the aircraft for reasons beyond the control of FETC travel.

- Failure on the part of an Airline to accommodate tour participant(s) despite having confirmed tickets.

- Damage or loss caused due to reasons beyond the control of FETC Travel Ltd (including Force Majeure).

No liability on the part of FETC Travel in any way out of this contract in respect to your holiday, tour, excursion facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential loss or additional expense whatsoever.

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions, and bookings with FETC Travel are subject to a contract with the suppliers. These terms and conditions may limit or exclude their liability to you. Copies of the relevant parts of their terms and conditions are available from FETC Travel and the relevant suppliers. FETC Travel will endeavour to ensure that all elements of the itinerary advertised are fulfilled by our supplier however as we act as an intermediary for the third party supplier concerned we will not be liable in relation to the arrangement provided by that third party supplier/s or for the acts or omissions of the third party concerned.

You are responsible for checking-in for flights and presenting yourself for all pre-booked attractions whilst on holiday. FETC Travel cannot accept liability for clients missing flights as a result of late check-ins or arrivals and no credit notes or refunds will be given if you fail to take up any component of your tour.

You are responsible for joining our coach tours as per the pickup time given on your confirmation. FETC Travel cannot accept liability for clients missing any component of your tour. No credit notes or refunds will be given and we will not be liable for any costs incurred by the client who wishes to rejoin the tour. 


16.SPECIAL NEEDS & SPECIAL REQUESTS

Where possible, we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee to be able to do so.

FETC Travel reserves the right to refuse a booking or service, based upon the appropriateness of the tour, for an individual passenger.

IMPORTANT: Please note that if you have a special need or a special request this must be given to us in writing(This does not imply the request will be granted or adhered to), and if we accept your booking, we still cannot guarantee to provide for your special need or your special request.

If you have a special request (e.g. Veg meals) on the flight please check and inform us when you book your holiday and we will pass this information onto our suppliers. Our note of request on your invoice confirms we have received it however does not guarantee that we or the relevant supplier can meet with your request. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.

We cannot endow the aid of a tour manager for walking, dining, getting on/off any transportation or for any other personal needs. It is indispensable that a qualified companion must accompany any traveler who needs such assistance at a cost borne by the traveler or companion. In the absence thereof, such traveler will be joining the tour on their own risk and consequence.

Step-free access to hotels, restaurants, coaches and attractions may not be present. If step-free access is paramount to the successful completion of your tour, it is strongly recommended that you consult our sales team before making a booking with FETC Travel to clarify the suitability of hotels, restaurants, coaches and attractions.


Tour   Information

All about your booking   process:

Our correct booking procedure = Filling   booking form and sign your contract > Make payment > Documentation   Preparation > Receipt of Documentation from FETC Travel > Apply for Visa   > Final Confirmation > Departure.

All about your Accommodation and   meal:

1. Basically hotels on your tour are   3 star hotels based on 2 adults sharing a standard room with facilities.Supplements may apply for any additional facilities. Three bedded rooms in other   locations are usually twins with extra bed and space may, therefore, be reduced.   The extra bed is usually a camp or folding bed.

Single supplement will be applied if   those of you who are single travelers or want to stay in a single room. These   single rooms are often smaller and sometimes less well appointed. We do not know   which room you will be given as your hotel will usually decide this shortly   before you arrive.

2. Meals included in your tour are   breakfast and maybe partially dinner. Breakfast may be Continental style or   Buffet style. Continental Breakfast which is only included bread, milk, juice   cereal, cheese and butter. Dinner (if any) could be Western food or Chinese   food.

All about your touring   holiday:

1. Hotels on your   tour

It may be occasionally necessary to   use alternative hotels to those shown on our hotel list. Such alternative hotels   will be of an equivalent standard to those indicated and final details will be   provided with your tickets. Hotels may sometimes be located outside the city   centres in outlying areas but will still have access to the city for   sightseeing.

2. Please bear in mind that our tour   itineraries too may have to be changed for operational reasons, sometimes at   short notice, or because of weather, road or traffic conditions, mechanical   breakdowns, police activity etc.

3. Ferry   Crossing

The tour is based on the short   Channel ferry-crossing route, Dover-Calais. Details of your ferry crossing will   be included in your travel documentation. However, we reserve the right to   direct tours to alternative ports if necessary.

4. Escorted tours are accompanied by   tour leader or local guides on the touring part of the itinerary, but not on   days when there are no sightseeing tours included.

All about your   cost:

1. Your holiday cost will be   included tour fee, travel insurance, visa application fee (if any) and   tip.

2. Child price (2 -12 years of age   on day of departure) are available on certain tours. –   see individual brochure pages for details. In our experience, younger children   do not enjoy touring holidays and we, therefore, do not accept bookings for   children under 2 years of age on coach tours. Please   note that we cannot accept bookings from unaccompanied children under 16 years of age.

All about your passport &   visa:

1. Your passport must valid for at   least three months remaining.

2. If you want us to apply for the   visa for you, you should 1) have a British Visa for over 6 months (not including   6 month) and still has at least one month remaining on the day of return from   holiday; or 2) your British Visa valid for less than 6 month (including 6   months), your visa should be multiple entry, here comes two scenarios. If you   are in UK you should apply visa in person   with a confirmed return ticket. It takes about two months to complete the whole   process. The better way is that you apply your Schegen   visa when you are still in China.

3. If your British visa valid more   than 6 months, then you do not need visa to Switzerland, otherwise you need apply Swiss Visa   only when you are in China.

4. Document for visa:

The completed application form (two   copies)

Two passport size photos

Passport with signature

Latest letter (one month old) from the employer or   university

Latest bank statement showing a   minimum of one thousand pounds balance

5. For   those who with a dependant visa, you need provide an English notarisation of your marriage certification for your sponsor   and birth certificate for your child.

6.Visa fee is non-refundable if   visa application fails, although every effort will be made to ensure the success   of visa application, yet in case of any possible visa failure FETC Travel shall   not be held responsible in any way what so ever.

As travel regulations are constantly   changing, we as a Tour Operator are unable to provide up-to-date information   concerning such requirements, it is , therefore, our   customers' own responsibility to ensure that you comply with all necessary Visa,   Passport or other travel regulations. We can not accept any liability should   your passport or visa requirements not be in   order.

Licensing

Tours in this brochure are operated   by Far East Travel Centre. A member of the Association of   British Travel Agents (ABTA No. J3326). And bonded with   major banks to protect customer holiday repatriation.

Booking Form

Please make sure you read through   contract before you send out your booking form. Sending booking form indicates   that you have accepted our contract.